Data Privacy Policy

Last updated: 15 January 2026

Introduction

ztechprovexis d.o.o. ("we", "our", or "us") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and protect your personal information when you visit our website or use our services. This policy applies to all personal data we process as a data controller.

Data Controller Information

The data controller responsible for your personal information is:

ztechprovexis d.o.o.
Masarykova ulica 117
21530 Split
Split-Dalmatia, Croatia
Registration Number: 963257418
VAT Number: HR96257412583

Data We Collect

We collect and process the following types of personal data:

  • Contact Information: Name, email address, phone number, company name, and job title when you contact us or request our services
  • Website Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, and referring websites
  • Communication Records: Records of correspondence when you contact us via email, phone, or contact forms
  • Technical Data: Device information, browser settings, and technical specifications when accessing our website
  • Marketing Data: Your preferences for receiving marketing communications and information about our services

The data we collect depends on how you interact with our website and services. We only collect personal data that is necessary for the purposes outlined in this policy.

How We Use Your Information

We use your personal data for the following purposes, based on legitimate business interests and legal obligations:

  • Service Provision: To provide our enterprise data analytics implementation services and respond to your enquiries
  • Communication: To communicate with you about our services, respond to your questions, and provide customer support
  • Business Development: To understand your requirements and provide relevant information about our services
  • Website Improvement: To analyse website usage and improve our online services and user experience
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Marketing: To send you information about our services that may be of interest to you, where you have consented or we have a legitimate interest

We process your personal data based on various legal bases including your consent, contractual necessity, legal obligations, and our legitimate business interests. How we use your data depends on the specific context and purpose for which it was collected.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our website and conducting our business
  • Legal Requirements: When required by law, regulation, legal process, or governmental request
  • Business Protection: To protect our rights, property, or safety, or that of our users or others
  • Business Transfers: In connection with any merger, acquisition, or sale of company assets

All third parties with whom we share data are required to maintain appropriate security measures and use your information only for the purposes we specify.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. Our data retention periods are as follows:

  • Contact enquiries: Up to 3 years from last contact
  • Client data: For the duration of our business relationship plus 7 years for legal and accounting purposes
  • Website analytics data: Up to 26 months
  • Marketing communications: Until you unsubscribe or withdraw consent

After the retention period expires, we securely delete or anonymise your personal data unless we are required to retain it for legal purposes.

Your Rights

Under applicable data protection laws, including GDPR, you have the following rights regarding your personal data:

  • Right of Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: Request limitation of how we process your data
  • Right to Data Portability: Request transfer of your data to another organisation
  • Right to Object: Object to processing based on legitimate interests or for marketing purposes
  • Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within one month of receipt.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication mechanisms
  • Staff training on data protection and security
  • Incident response and breach notification procedures

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protection measures.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers are located. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

  • European Commission adequacy decisions
  • Standard contractual clauses
  • Binding corporate rules
  • Other legally recognised transfer mechanisms

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Information

If you have any questions about this privacy policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

Email: privacy@ztechprovexis.top
Phone: +385 212575007
Address: ztechprovexis d.o.o., Masarykova ulica 117, 21530 Split, Croatia

You also have the right to lodge a complaint with the relevant data protection authority if you believe we have not handled your personal data in accordance with applicable law.

Supervisory Authority

If you have concerns about how we handle your personal data, you may contact the Croatian Personal Data Protection Agency (AZOP) or your local data protection authority.